AEROFAL FOR MARKETING AND PR – Official Website Legal & Policy 

**Effective Date:** June 14, 2026
**Legal Name:** AEROFAL FOR MARKETING AND PR
**Trade License / Regulatory ID:** [To be filled based on DED or relevant Free Zone authority]
**Advertiser Permit No. (Media Council – 2026):** [To be filled – mandatory for marketing agencies under 2026 regulations]

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## 1. About Us & Corporate Culture
**Legal Compliance (Art. 5 & 6, Federal Decree-Law No. 14/2023):** UAE law requires digital merchants to disclose their legal entity and contact details.

**Company Overview:**
AEROFAL FOR MARKETING AND PR is a marketing and public relations consultancy based in Dubai, UAE. We specialize in digital strategy, brand management, and PR communications to help clients build deep brand influence in the UAE and wider Middle East market.

**Core Values (Legal Compliance Pledge):**
– **Transparency:** Full adherence to UAE Ministry of Economy regulations on advertising and marketing; zero tolerance for misleading claims.
– **Data Security:** Client data privacy prioritized, in compliance with UAE cybersecurity and data protection laws.
– **Results Integrity:** Every marketing solution delivered with professional ethics and legal accountability.

**Legal Entity Information:**
– **Registered Address:** 18th Floor, Ontario Tower, Business Bay, Dubai, UAE
– **Email:** kolitarun825@gmail.com
– **Phone:** 0569839628

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## 2. Website Terms & Conditions
**Scope:** These terms apply to all marketing strategy, social media management, content creation, PR campaigns, and advertising services offered through this website and related channels.

**1. Formation of Service Agreement:**
Submitting an inquiry or signing an electronic order via the website constitutes acceptance of these terms. We reserve the right to amend terms due to legal changes or business strategy; updated terms will be posted on the website.

**2. Service Delivery Standards (for Marketing/PR Services):**
– **Strategy & Consulting:** Deliverable is a digital/printed *Marketing Strategy Proposal*.
– **Content Creation:** Includes copywriting, graphic design, short videos. Unless otherwise agreed in writing, delivery is deemed complete upon client final approval of the asset.
– **Advertising Placement:** We act as an agent for ad placement. Impressions, reach, and click-through rates are subject to platform algorithms; we do not guarantee absolute conversion rates but commit to best professional efforts for optimization.

**3. Intellectual Property (IP) Ownership:**
– **Our Creations:** Until full payment is received, we retain all IP rights to proposals, strategies, and creative content.
– **Client Assets:** Client-provided logos, trademarks, etc., remain client property; client grants us a license to use them during the service period.
– **Music/Image Licensing:** We procure standard commercial licenses. Client is responsible for copyright claims arising from client-provided materials.

**4. Governing Law & Dispute Resolution:**
These terms are governed by UAE law. Under Article 9 of Decree-Law No. 14/2023, disputes valued below AED 50,000 cannot be submitted to arbitration. They must first be filed with the **Ministry of Economy’s Dispute Resolution Committee**.

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## 3. Privacy & Data Protection Policy
**Legal Compliance (Art. 12 & 13, Decree-Law No. 14/2023):** We collect and process personal data only for “lawful purposes” with “explicit consent,” implementing data anonymization and secure storage.

**1. Information Collection:**
When you contact us, we may collect: company name, contact person details, email address, and project requirements.

**2. Use of Information:**
Used solely for quotations, service fulfillment, and occasional industry insights newsletters. We never sell or share personal information for third-party marketing without your explicit consent.

**3. Data Security (E-Security):**
We use secure payment gateways and encryption protocols. In case of a data breach, we will report to relevant authorities as required under UAE law.

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## 4. Delivery / Service Transfer Method
**For Physical Materials (e.g., printed items, branded giveaways):**
If a project includes physical delivery, we use UAE logistics partners (e.g., Aramex, Emirates Post).
– **Risk Transfer:** Risk passes upon delivery to the address provided by the client. Return due to incorrect address incurs additional delivery fees.

**For Digital Services / Reports:**
All digital files (PDF reports, design source files, data dashboards) are delivered via email or secure cloud storage link.
– **Timing:** Delivery occurs according to the project timeline. Delays caused by late client feedback or client-provided assets extend the delivery date accordingly.

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## 5. Refund & Cancellation Policy
**Legal Compliance (Art. 7, Decree-Law No. 14/2023):** Consumers may return defective or non-conforming “goods.” Digital and custom services, once initiated, are subject to special rules.

**1. Cancellation Policy:**
– **Cooling-off period:** If canceled within 24 hours of signing and no work has commenced, a full refund minus bank fees is available.
– **Ongoing projects:** If work has started (e.g., market analysis or copywriting begun), refund equals the unused portion of fees based on completed work.

**2. Refund Policy (Regarding Warranty):**
– **Material Defects:** If a delivered “strategy” contains plagiarism (not from client materials) or a “data report” is materially false, we will correct within 10 business days. If correction is impossible, a proportional refund for that deliverable will be issued.
– **Force Majeure:** Algorithm updates or account suspensions by social media platforms (TikTok, Instagram, Google) are not service defects and do not qualify for refunds.

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## 6. Warranty Conditions
**Legal Compliance (Art. 15, Consumer Protection Law):** Providing a service constitutes a quality commitment.

**1. Service Warranty:**
– **Technical Execution:** We warrant that websites, mini-programs, or technical integrations function according to agreed specifications at delivery. **Latent defects** are warranted for **30 days** after delivery.
– **Compliance:** We warrant that all marketing content complies with UAE Media Council and DED advertising regulations. If client-requested specific copy violates the law, resulting fines are the client’s responsibility.

**2. Remedy & Correction:**
During the warranty period, clients may request free correction of any logical errors or technical bugs that deviate from the initial requirements document. New requirements or modifications will be quoted separately as new work orders.

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## 7. Compliance & Legal Disclosures (UAE-Specific Requirements)

**1. E-Invoicing (Q4 2025 – 2026):**
In accordance with the UAE Ministry of Finance’s e-invoicing system (based on the PEPPOL standard) introduced under Decree-Law No. 16 of 2024, AEROFAL will issue structured e-invoices for B2B and B2G transactions and transmit data in near real-time to the Federal Tax Authority (FTA) via an accredited Service Provider (ASP).

**2. Economic Substance (ESR):**
As a marketing service provider operating in Dubai, we confirm that our Core Income Generating Activities (CIGA) – including brand promotion, marketing, and distribution management – are directed and managed by qualified employees within the UAE, in compliance with Economic Substance Regulations.

**3. Advertiser Permit (UAE Media Council – 2026 Rules):**
We confirm compliance with the latest 2026 UAE Media Council regulations regarding the mandatory **Advertiser Permit** for paid social media promotions.

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## Contact Compliance / Legal Department

For any questions regarding this policy or to exercise your consumer rights (e.g., filing a complaint), please contact:

**Phone:** 0569839628
**Email:** kolitarun825@gmail.com